Given the context: This document establishes the Terms and Conditions of Purchase that govern the use of this website https://gospacitrus.com and the purchase of products, regardless of the application, digital medium, support, or device through which it can be accessed. From Gospa Citrus S.L., we ask that you carefully read these Terms and Conditions as well as our Legal Notice and Privacy Policy and Cookies Policy before using this website. By browsing our website or placing an order through it, you consent to be bound by the provisions of these Conditions.

In compliance with the information duty set out in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that the Website www.gospacitrus.com (hereinafter, the “Web”) is owned by Gospa Citrus S.L., with registered office at C/Clavel de Margarita, 14, Mairena del Alcor, with CIF B02696649.

Terms of Use

These Conditions describe the terms applicable to the services and content offered through the website www.gospacitrus.com and govern the legal relationships between Gospa Citrus S.L. and the customer.
Access to the website is free and open, and the use of the Web implies acceptance without reservations of all the Terms and Conditions of Purchase. If you do not agree with these conditions, you should refrain from using this page.

Visiting the eCommerce site by the user must be done responsibly and in accordance with current legislation, good faith, these Terms and Conditions, and by respecting the intellectual and industrial property rights owned by Gospa Citrus S.L. or any other natural or legal persons.

The use of any of the website’s content for purposes that are or could be unlawful is strictly prohibited, as is the undertaking of any action that causes or may cause damage or alterations of any kind not consented to by Gospa Citrus S.L., to the eCommerce site, or its contents.

The website and the products and services offered by Gospa Citrus S.L. are intended for adults with sufficient legal capacity to be bound by these Terms and Conditions. It is possible that the use of certain services or the hiring of some goods or services is subject to complementary special conditions that will require express consent and that will prevail in any case over these general conditions.

User Registration

The use of the services provided by Gospa Citrus S.L. and purchasing on the Web requires registration as a user on the Web. To complete the registration, a series of personal data must be provided, which must be truthful and accurate. You can consult our privacy policy at the following link: www.gospacitrus.com/politica-de-privacidad

Additionally, you must keep in mind that you can modify your personal data at any time, as well as exercise the rights of access, rectification, deletion, limitation, and opposition in accordance with LO 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD) and Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

Orders

Once an order is placed, you will receive a message confirming its receipt as well as information about the shipping and billing of the order placed.

How to place an order

To place an order, you must follow the online purchase procedure and click on “Authorize payment/buy/…”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”).

Product Availability

All orders are subject to product availability. If any issues arise due to stock levels regarding the supply of items, we will contact you as soon as possible to determine whether you wish to wait for the product’s arrival or if you prefer the cancellation and refund of the amount paid for your purchase.

Payment Method

Purchasing services or products through www.gospacitrus.com allows the following payment methods:

– Payment by debit or credit card through a virtual POS.
– Payment via PayPal.
– Payment via Bizum.

Prices and Payment

The prices of the products are those indicated in the attached description. All prices listed in the product description are expressed in Euros (€) and include Value Added Tax (VAT).

Prices may change at any time, but changes will not affect orders for which we have already sent an Order Confirmation.

Once you have selected all the items you wish to purchase, they will be added to your cart, and the next step will be to process the order and make the payment. To do so, you must follow the steps of the purchase process, filling in all sections as you advance through the purchase process. Additionally, during the purchase process, before making the payment, you can modify your order details or billing account.

By clicking on “Authorize Payment,” the payment for the order is confirmed, and the use of the credit card or gift card is understood to be by the legitimate holder of the card.

To minimize the risk of unauthorized access, your credit card data will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and will not be able to enter into any contract with you.

Shipping Conditions

Gospa Citrus only ships its products to: Spain, mainland, excluding the Canary Islands.

Gospa Citrus S.L. will not be responsible for delays in the delivery of orders for reasons not attributable to itself, as well as for fortuitous cases or force majeure.

Delivery will be carried out by the shipping company TIPSA.

Delivery will take place between 24 hours and 48 hours.

Consumer Goods Warranty

As a customer, you are considered a consumer in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “TRLGDCU”).

Consequently, you have the right of withdrawal, which means you can terminate the contract without needing to justify your decision within fourteen (14) calendar days from the receipt of the purchased good or from the conclusion of the contract if it involves a service provision.

You must express your intention to withdraw within the specified period and proceed to return the product, refunding the amount paid.

If you experience problems with products or services purchased on this Web, you can file a complaint through the European Union’s online dispute resolution platform here. Gospa Citrus S.L. reserves the right to refuse to accept the complaint submitted through the platform.

Industrial and Intellectual Property

You acknowledge and consent that all copyrights, registered trademarks, and other industrial and intellectual property rights over the materials or content provided as part of the website always belong to Gospa Citrus S.L., as well as logos and names. You may use such material only in the manner expressly authorized by Gospa Citrus S.L. or those who have licensed us to use it. This does not prevent you from using this website to the extent necessary to copy information about your order or contact details.

Regarding viruses, piracy, or any other computer attacks, you must not misuse this website or the information contained therein by intentionally introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging programs or materials. You will not attempt to gain unauthorized access to our website, the server where the website is hosted, or the server related to our website.

Failure to comply with this clause could lead to violations classified by applicable regulations. We will inform the competent authorities of any non-compliance with such regulations. We are not responsible for any damage or loss resulting from a denial of service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, IT equipment, data, or materials as a result of using this website or downloading content from it or to which it redirects.

Nullity and Ineffectiveness of Clauses

If any clause included in these Conditions is declared wholly or partially null or ineffective, such nullity or ineffectiveness will only affect that provision, and the General Conditions will remain in full force, treating such provision as not included.

Comments, Suggestions, Complaints, and Claims

If you have any complaints, claims, and/or suggestions, they will be well received. We kindly ask you to send such comments, suggestions, and inquiries through our email address info@gospacitrus.com or our contact phone number.

Applicable Legislation and Competent Jurisdiction

These conditions are governed by Spanish law. Gospa Citrus S.L. and the user agree to submit any disputes that may arise in relation to the contracting of products or services subject to these General Conditions to the Courts and Tribunals of the User’s domicile.